Terms of service

Welcome to Jini & Jadon.

These Terms & Conditions govern your access to and use of the Jini & Jadon website, social media pages, online stores, physical retail channels and other authorised sales channels.

By accessing our website, placing an order, purchasing our products or otherwise engaging with Jini & Jadon, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

 

 

1. ABOUT JINI & JADON

Jini & Jadon is a contemporary designer womenswear brand offering thoughtfully designed clothing and fashion products.

For the purpose of these Terms & Conditions, references to:

  • "Jini & Jadon"

  • "we"

  • "us"

  • "our"

refer to the legal entity operating the Jini & Jadon brand.

References to:

  • "you"

  • "customer"

  • "user"

refer to any person accessing our platforms or purchasing our products.

Our products may be sold through:

  • The official Jini & Jadon website;

  • Social media platforms;

  • WhatsApp or other approved communication channels;

  • Online marketplaces and e-commerce platforms;

  • Multi-brand online stores;

  • Authorised retail stores and boutiques;

  • Pop-up stores and exhibitions;

  • Other authorised sales channels.

 

 

2. ACCEPTANCE OF TERMS

By accessing our website, browsing our products, interacting with our social media pages or purchasing any Jini & Jadon product, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, you should not use our website or purchase our products.

We reserve the right to update or modify these Terms from time to time. The latest version published on our official website will apply to future purchases and use of our platforms.

 

 

3. PRODUCTS AND PRODUCT REPRESENTATION

Jini & Jadon is committed to presenting its products as accurately as reasonably possible.

However, customers acknowledge that:

3.1 Colours May Vary

Colours may appear differently depending on:

  • Device screens;

  • Display settings;

  • Lighting conditions;

  • Photography and editing;

  • Fabric batches and dye variations.

Minor differences between the product image displayed online and the actual product may occur and shall not automatically be considered a defect.

3.2 Handmade and Designer Characteristics

Certain Jini & Jadon garments may involve:

  • Handmade finishing;

  • Natural fabrics;

  • Handcrafted details;

  • Small-batch production;

  • Fabric texture variations;

  • Slight variations in measurements or finishing.

Minor variations that do not materially affect the quality, functionality or overall appearance of the product shall not be considered defects.

3.3 Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, sizing information and specifications are accurate.

However, typographical errors, omissions or inaccuracies may occasionally occur. Jini & Jadon reserves the right to correct such errors without prior notice.

 

 

4. PRICING

All prices displayed on our official website or other authorised channels are subject to change without prior notice.

Prices may vary between:

  • Our official website;

  • Online marketplaces;

  • Social media promotions;

  • Physical retail stores;

  • Partner boutiques;

  • Pop-up events;

  • International markets.

Unless specifically stated otherwise, promotions available on one sales channel may not necessarily apply to another.

 

 

5. TAXES

Applicable taxes, including GST where applicable, shall be charged in accordance with applicable Indian laws.

The final amount payable will be displayed or communicated to the customer before the order is confirmed.

For international orders, customers may be responsible for applicable:

  • Customs duties;

  • Import taxes;

  • Local taxes;

  • Clearance charges.

These charges are generally outside the control of Jini & Jadon unless expressly stated otherwise.

 

 

6. ORDERS

An order placed by a customer constitutes an offer to purchase the selected product.

An order confirmation does not automatically guarantee acceptance of the order.

Jini & Jadon reserves the right to refuse, cancel or limit an order in circumstances including, but not limited to:

  • Product unavailability;

  • Incorrect pricing;

  • Incorrect product information;

  • Suspected fraudulent transactions;

  • Payment issues;

  • Violation of these Terms;

  • Commercial resale without authorisation;

  • Technical errors.

If payment has already been received for a cancelled order, the applicable refund will be processed in accordance with our Refund Policy.

 

 

7. MADE-TO-ORDER AND LIMITED-PRODUCTION ITEMS

Certain products may be:

  • Made to order;

  • Produced in limited quantities;

  • Produced after confirmation of an order;

  • Subject to a specific production lead time.

The estimated production and dispatch timelines for such products may differ from ready-to-ship products.

Customers are advised to carefully review the product description and estimated delivery timeline before placing an order.

Made-to-order products may be subject to separate return or cancellation conditions as disclosed at the time of purchase, subject always to applicable consumer protection laws.

 

 

8. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to a shopping cart does not reserve or guarantee availability.

In the event that a product becomes unavailable after an order is placed, we will make reasonable efforts to contact the customer regarding:

  • A replacement product;

  • A revised delivery timeline;

  • Store credit, where mutually agreed;

  • A refund.

 

 

9. SIZING AND FIT

Customers are encouraged to review the size guide and product-specific fit information before placing an order.

Where available, product descriptions may indicate:

  • Regular fit;

  • Relaxed fit;

  • Oversized fit;

  • Tailored fit;

  • Body measurements;

  • Garment measurements.

Customers are responsible for selecting the appropriate size.

A difference in fit due to an incorrect size selection by the customer may not qualify as a manufacturing defect.

Where sizing assistance is requested through our customer support channels, any recommendation provided is based on the information supplied by the customer and should be treated as guidance rather than a guarantee of fit.

 

 

10. PAYMENTS

We may accept payment through authorised payment gateways and payment methods made available through the relevant sales channel.

Depending on the channel, available payment methods may include:

  • Credit cards;

  • Debit cards;

  • UPI;

  • Net banking;

  • Digital wallets;

  • Other authorised payment methods.

For partner marketplaces or retail stores, payment terms and available methods may be governed by that particular platform or retailer.

Jini & Jadon does not store complete payment card details where payments are processed through third-party payment gateways.

 

 

11. CASH ON DELIVERY

Cash on Delivery may be offered for selected locations, products or customers at our discretion.

Jini & Jadon reserves the right to:

  • Restrict COD availability;

  • Request order confirmation;

  • Require partial advance payment;

  • Cancel COD orders that remain unconfirmed;

  • Restrict COD for customers with repeated order refusals or delivery failures.

 

 

12. SHIPPING AND DELIVERY

Shipping timelines displayed on our website or communicated through our channels are estimates unless expressly guaranteed.

Delivery timelines may be affected by:

  • Production schedules;

  • Courier delays;

  • Weather conditions;

  • Public holidays;

  • Natural disasters;

  • Government restrictions;

  • Force majeure events;

  • Incorrect delivery information provided by customers.

Jini & Jadon shall make reasonable efforts to fulfil and dispatch orders within the stated timeframe.

Detailed shipping terms are available in our Shipping, Returns, Exchange & Refund Policy.

 

 

13. CANCELLATION OF ORDERS

Cancellation requests must be made as soon as possible.

Orders may not be cancelled once:

  • Production has commenced for a made-to-order item;

  • The product has been customised or personalised;

  • The order has been dispatched;

  • The product has been handed over to the delivery partner.

Any approved cancellation and refund will be processed in accordance with the applicable policy and law.

 

 

14. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by our Shipping, Returns, Exchange & Refund Policy.

By placing an order, customers agree to review and comply with the applicable policy.

Nothing in our policy is intended to limit any non-waivable consumer rights available under applicable law.

 

 

15. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Customers must notify Jini & Jadon within the applicable reporting period if they receive:

  • A damaged product;

  • A defective product;

  • An incorrect product;

  • A product materially different from the item ordered.

Customers may be required to provide:

  • Order details;

  • Photographs;

  • Videos;

  • Unboxing evidence, where reasonably required.

Claims will be reviewed in accordance with applicable law and our internal quality assessment process.

 

 

16. SOCIAL MEDIA ORDERS

Orders placed through Instagram, Facebook, WhatsApp, direct messages or other approved social media channels are subject to these Terms & Conditions.

An order shall be considered confirmed only when:

  • Availability is confirmed by Jini & Jadon;

  • The order details are mutually confirmed; and

  • Payment requirements, where applicable, are completed.

Customers are advised to transact only through official Jini & Jadon accounts and authorised representatives.

Jini & Jadon shall not be responsible for payments made to fraudulent or impersonating accounts.

 

 

17. THIRD-PARTY MARKETPLACES AND ONLINE PLATFORMS

Jini & Jadon products may be sold through third-party online marketplaces or multi-brand platforms.

Where a product is purchased through such a platform:

  • The platform's payment, shipping and customer-service processes may apply;

  • The marketplace's return and exchange policy may apply where required or contractually applicable;

  • Certain matters may be governed by the platform's own terms.

Customers should review the policies applicable to the platform through which they make their purchase.

However, Jini & Jadon remains responsible for matters relating to product authenticity and applicable legal obligations.

 

 

18. AUTHORISED RETAILERS AND OFFLINE STORES

Jini & Jadon products may be sold through authorised partner stores, boutiques and retailers.

Purchases made through an authorised physical retailer may be subject to that retailer's:

  • Billing process;

  • Payment policies;

  • Store return/exchange policies;

  • Operational procedures.

Where legally permissible, customers should approach the original point of purchase for routine returns, exchanges or billing-related matters.

This does not limit rights available to customers under applicable law.

 

 

19. ONLINE AND OFFLINE PRICE DIFFERENCES

Prices, promotions and discounts may vary across different channels.

For example:

  • Website prices may differ from boutique prices;

  • Marketplace promotions may differ from website promotions;

  • Offline store promotions may differ from online promotions.

Unless specifically stated otherwise, Jini & Jadon is not obligated to match prices across different sales channels.

 

 

20. PROMOTIONAL OFFERS AND DISCOUNTS

Promotions may be subject to additional terms.

Unless otherwise specified:

  • Promotions cannot be combined;

  • Discounts may not apply to sale or limited-edition items;

  • Offers may be withdrawn at any time;

  • Promotional codes may have expiry dates;

  • Promotional benefits may be subject to minimum purchase requirements.

Jini & Jadon reserves the right to cancel promotional orders resulting from technical errors or misuse.

 

 

21. GIFT CARDS AND STORE CREDIT

Where gift cards or store credit are offered, separate terms may apply.

Unless otherwise stated:

  • Store credit may have an expiry date;

  • Store credit cannot be exchanged for cash;

  • Store credit may be non-transferable;

  • Lost or stolen gift cards may not be replaceable.

 

 

22. INTELLECTUAL PROPERTY

All intellectual property associated with Jini & Jadon, including but not limited to:

  • Brand name;

  • Logo;

  • Designs;

  • Artwork;

  • Website content;

  • Product photographs;

  • Campaign imagery;

  • Text;

  • Graphics;

  • Videos;

  • Social media content;

is owned by or licensed to Jini & Jadon.

No content may be copied, reproduced, distributed, commercially exploited or used without prior written permission.

Unauthorised reproduction or sale of Jini & Jadon designs may result in legal action.

 

 

23. USER-GENERATED CONTENT

Where customers tag Jini & Jadon, submit photographs, reviews or other content, we may request or obtain permission to repost such content.

By providing explicit permission, you grant Jini & Jadon a non-exclusive right to use the approved content for marketing and promotional purposes.

We will not intentionally use customer-generated content for commercial advertising without appropriate permission where required.

 

 

24. REVIEWS AND FEEDBACK

Customers may submit reviews and feedback.

Reviews must not contain:

  • False statements;

  • Abusive or defamatory content;

  • Illegal content;

  • Content that infringes third-party rights;

  • Spam or promotional material.

We reserve the right to moderate content in accordance with applicable law and platform policies.

 

 

25. PROHIBITED USE

Users may not:

  • Misuse our website;

  • Attempt unauthorised access to our systems;

  • Use automated tools to scrape or disrupt our website;

  • Impersonate Jini & Jadon;

  • Engage in fraudulent transactions;

  • Misuse promotional offers;

  • Infringe our intellectual property rights.

 

 

26. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Jini & Jadon's liability shall be limited to the value of the product purchased in relation to the relevant claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

 

 

27. FORCE MAJEURE

Jini & Jadon shall not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:

  • Natural disasters;

  • Floods;

  • Fire;

  • Pandemics;

  • War;

  • Civil unrest;

  • Government action;

  • Labour disruptions;

  • Transport disruptions;

  • Power or communication failures.

 

 

28. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws, disputes shall be subject to the jurisdiction of the appropriate courts and authorities.

 

 

29. GRIEVANCE REDRESSAL

For complaints, concerns or queries, customers may contact:

  1. Grievance Officer / Customer Support:
    Name:
    Email: jiniandjadon@gmail.com
    Phone: 

We aim to acknowledge customer complaints and address them within timelines required under applicable law.

 

 

30. CONTACT US

For general enquiries:

Jini & Jadon

Website: jiniandjadon.com
Email: jiniandjadon@gmail.com
Customer Support: +91 9664735185