Refund policy

This is probably the most important document for your business because fashion brands are especially exposed to size returns, occasion-based purchases, wear-and-return fraud and damaged returned garments.

My recommendation for Jini & Jadon is:

Exchange-friendly

Selective returns

Strong protection against worn/used garments

SHIPPING, RETURNS, EXCHANGE & REFUND POLICY

Last Updated: 11/09/2026

At Jini & Jadon, every piece is thoughtfully designed and produced with attention to detail. We want you to be happy with your purchase and have therefore outlined our policies clearly below.

Please read this policy before placing an order.



1. SHIPPING POLICY

1.1 Order Processing

Orders may be processed within [1–3] business days unless otherwise specified.

Made-to-order, limited-production or pre-order products may require additional production time.

The estimated dispatch timeline will be communicated on the product page or at the time of purchase.



1.2 Delivery Timelines

Delivery timelines may vary depending on:

  • Product availability;

  • Production timelines;

  • Delivery location;

  • Courier service availability.

Estimated delivery timelines are indicative and may be affected by circumstances beyond our control.



1.3 Shipping Address

Customers are responsible for providing accurate shipping details.

Jini & Jadon shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.



1.4 Shipping Charges

Shipping charges, if applicable, will be displayed or communicated before order confirmation.

We may offer:

  • Free shipping above certain order values;

  • Promotional free shipping;

  • Paid express shipping;

  • International shipping charges.

These may vary from time to time.



2. EXCHANGE POLICY

We understand that fit can vary.

Where eligible, Jini & Jadon may offer a size exchange subject to availability.

2.1 Exchange Window

Customers must request an exchange within:

[7 days] of delivery.

The product must be returned unused and in its original condition.



2.2 Conditions for Exchange

To qualify for an exchange, the product must:

  • Be unused and unworn;

  • Be unwashed;

  • Be undamaged;

  • Have all original tags attached;

  • Be returned in original packaging where reasonably possible;

  • Be free from perfume, deodorant, makeup, stains or odours;

  • Not have been altered or modified.

Products failing quality inspection may not be accepted for exchange.



2.3 Size Exchanges

We recommend carefully reviewing the size guide before placing an order.

Where the requested size is unavailable, customers may be offered:

  • An alternative size when available;

  • Store credit;

  • Another solution at our discretion.



2.4 Exchange Shipping

Unless the exchange is due to a verified manufacturing defect, incorrect product or fulfilment error:

  • Reverse shipping charges may be borne by the customer; and/or

  • A reasonable exchange logistics fee may be deducted or charged.

The applicable charge will be communicated before processing the exchange.



3. RETURN POLICY

Because many Jini & Jadon pieces are produced in limited quantities and may involve made-to-order or small-batch production, returns are accepted only in accordance with the conditions below.

3.1 Return Window

Eligible return requests must be raised within:

[7 days] of delivery.



3.2 Eligible Returns

A return may be accepted where:

  • The product is defective;

  • The product is damaged on arrival;

  • The incorrect product was delivered;

  • The product materially differs from what was ordered or advertised;

  • A return is otherwise required under applicable law.

For discretionary returns, eligibility may depend on the product and the sales channel.



3.3 Products Not Eligible for Standard Returns

Subject to applicable law, the following may not be eligible for discretionary returns:

  • Made-to-order products;

  • Customised products;

  • Personalised products;

  • Altered garments;

  • Products purchased during final clearance sales;

  • Products specifically marked "Non-Returnable";

  • Products showing signs of wear or use;

  • Products without original tags;

  • Products returned with stains, odours or damage caused after delivery.

This does not affect customer rights in cases involving genuine defects, incorrect products or other legally protected circumstances.



4. IMPORTANT: CONDITION OF RETURNED PRODUCTS

All returned products undergo a quality inspection.

The product must be returned in its original resaleable condition.

We reserve the right to reject a return or exchange if the product shows signs of:

  • Wear;

  • Washing;

  • Alteration;

  • Damage caused by the customer;

  • Perfume or deodorant;

  • Makeup marks;

  • Stains;

  • Food or beverage spills;

  • Missing tags;

  • Missing components;

  • Improper packaging causing damage.

If a returned product does not pass inspection, it may be returned to the customer.



5. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact us through:

Email: jiniandjadon@gmail.com
WhatsApp/Phone: +91 9664735185

Please provide:

  • Order number;

  • Full name;

  • Registered contact number;

  • Reason for return/exchange;

  • Clear photographs of the product;

  • Photographs or videos of any defect or damage, where applicable.

We may request additional information before approving a return.



6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, please notify us within:

48 hours of delivery.

We strongly recommend recording an unboxing video upon receiving your package.

For investigation purposes, we may request:

  • Unboxing video;

  • Product photographs;

  • Packaging photographs;

  • Order details.

Where a claim is verified, we will offer an appropriate resolution, which may include:

  • Replacement;

  • Repair, where appropriate;

  • Exchange;

  • Refund.

Nothing in this policy limits rights available under applicable consumer protection laws.



7. REFUNDS

Approved refunds will be processed to the original payment method wherever possible.

Refund processing timelines may depend on:

  • Payment gateway processing;

  • Bank processing;

  • Marketplace policies;

  • Completion of product inspection.

Refunds generally do not include optional delivery or express shipping charges unless the return is due to our error or a verified product defect.



8. REFUND FOR COD ORDERS

Where a Cash on Delivery order is eligible for a refund, Jini & Jadon may request the customer's bank account or UPI details to process the refund.

The customer is responsible for providing accurate account details.



9. CANCELLATION BEFORE DISPATCH

Customers may request cancellation before the order is dispatched.

Cancellation is not guaranteed if:

  • Production has commenced;

  • The item is made to order;

  • The item is customised;

  • The order has already been packed or dispatched.

Approved cancellations will be refunded in accordance with applicable policies.



10. REFUSED OR UNDELIVERED COD ORDERS

If a COD order is refused without a valid reason or repeatedly remains undeliverable, Jini & Jadon reserves the right to:

  • Restrict future COD orders;

  • Require prepaid payment for future purchases;

  • Charge applicable shipping costs where legally permissible.



11. INTERNATIONAL ORDERS

International orders may be subject to separate policies.

Unless otherwise stated:

  • International shipping charges may be non-refundable;

  • Customs duties and import taxes may be the customer's responsibility;

  • Returns may be accepted only in exceptional circumstances;

  • Return shipping costs may be borne by the customer unless the product is defective or incorrect.



12. MARKETPLACE AND PARTNER STORE PURCHASES

If you purchased Jini & Jadon through:

  • A marketplace;

  • A multi-brand website;

  • A department store;

  • A boutique;

  • An authorised retail partner;

the return and exchange process may be governed by the policy of the original point of purchase.

Customers should contact the relevant retailer or platform first.

Where required by law or applicable commercial arrangements, Jini & Jadon may coordinate with the retailer or platform to resolve product-related concerns.



13. SALE AND PROMOTIONAL ITEMS

Products purchased during sales or promotional campaigns may be subject to separate return or exchange conditions clearly disclosed at the time of purchase.

Final-sale products may not be eligible for discretionary returns or exchanges, subject to applicable law.



14. RETURN ABUSE AND FRAUD

Jini & Jadon reserves the right to investigate suspicious or repeated return activity.

This includes, where reasonably suspected:

  • Returning worn products;

  • Wardrobing;

  • Returning substituted products;

  • Repeated false defect claims;

  • Fraudulent chargebacks;

  • Abuse of exchange or return policies.

We reserve the right to refuse future discretionary transactions or take other lawful action where fraud is reasonably established.



15. POLICY CHANGES

Jini & Jadon reserves the right to modify this policy.

The policy applicable to an order will generally be the version displayed at the time of purchase, subject to applicable law.



CONTACT

For returns, exchanges or refunds:

Jini & Jadon Customer Support

Email: jiniandjadon@gmail.com
Customer Support: +91 9664735185