Privacy policy

This needs to cover website visitors, Instagram/WhatsApp customers, retail customers, marketplace orders and marketing communications.

PRIVACY POLICY

Last Updated: 11/09/2026

Jini & Jadon respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you interact with Jini & Jadon.

This policy applies to interactions through:

  • Our website;

  • Online store;

  • Social media platforms;

  • WhatsApp;

  • Email;

  • Online marketplaces;

  • Partner platforms;

  • Physical retail stores;

  • Pop-up stores and events;

  • Customer service channels.



1. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

Personal Information

  • Name;

  • Email address;

  • Mobile number;

  • Billing address;

  • Shipping address.

Transaction Information

  • Products purchased;

  • Order history;

  • Payment status;

  • Transaction references;

  • Return and exchange history.

Communication Information

  • Emails;

  • Customer service messages;

  • WhatsApp communications;

  • Social media messages;

  • Feedback and reviews.

Website and Technical Information

  • IP address;

  • Browser type;

  • Device information;

  • Website activity;

  • Cookies and similar technologies.

Marketing Preferences

  • Communication preferences;

  • Newsletter subscriptions;

  • Promotional consent;

  • Product interests.



2. HOW WE COLLECT INFORMATION

We may collect information when you:

  • Visit our website;

  • Create an account;

  • Place an order;

  • Subscribe to our newsletter;

  • Contact customer support;

  • Send us a social media message;

  • Participate in a campaign or giveaway;

  • Visit a physical event or store;

  • Provide information voluntarily.

We may also receive limited information from authorised third parties such as:

  • Payment gateways;

  • Logistics partners;

  • E-commerce marketplaces;

  • Marketing service providers.



3. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfil orders;

  • Deliver products;

  • Process payments;

  • Provide customer support;

  • Manage returns and exchanges;

  • Communicate order updates;

  • Prevent fraud;

  • Improve our products and services;

  • Analyse customer preferences;

  • Improve website functionality;

  • Send marketing communications where permitted;

  • Comply with legal obligations.

We aim to collect and use only information reasonably necessary for legitimate business and legal purposes.



4. MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, we may send:

  • Product launches;

  • Collection announcements;

  • Promotional offers;

  • Event invitations;

  • Brand updates.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link;

  • Contacting us;

  • Adjusting communication preferences where available.

Even after opting out of marketing messages, we may still contact you regarding:

  • Orders;

  • Payments;

  • Returns;

  • Customer service;

  • Legal or transactional matters.



5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Improve website functionality;

  • Remember preferences;

  • Analyse website traffic;

  • Understand customer behaviour;

  • Improve marketing performance.

You may control cookies through your browser settings.

Certain website functions may not operate properly if cookies are disabled.



6. PAYMENT INFORMATION

Payments may be processed by authorised third-party payment gateways.

Jini & Jadon does not intentionally store complete credit or debit card information unless specifically required and legally permitted through an authorised payment infrastructure.

Payment providers process financial information according to their own security and privacy practices.



7. SHARING OF INFORMATION

We may share personal information only where reasonably necessary with:

Service Providers

  • Payment gateways;

  • Logistics companies;

  • Courier partners;

  • Website and technology providers;

  • Customer communication providers;

  • Marketing service providers.

Business Partners

Where necessary to fulfil an order placed through:

  • A marketplace;

  • A multi-brand platform;

  • An authorised retail partner.

Legal Authorities

Where disclosure is required by law, court order or legitimate government request.

We do not sell personal information as a standalone commercial product to unrelated third parties.



8. THIRD-PARTY PLATFORMS

Our website or social media pages may contain links to third-party websites or platforms.

This Privacy Policy does not govern the privacy practices of third parties.

Customers should review the privacy policies of:

  • Marketplaces;

  • Payment providers;

  • Social media platforms;

  • Other third-party websites.



9. DATA SECURITY

We take reasonable administrative, technical and organisational measures to protect personal information against:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Alteration;

  • Disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their accounts and personal information.



10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

  • Order fulfilment;

  • Customer service;

  • Legal compliance;

  • Tax and accounting obligations;

  • Fraud prevention;

  • Legitimate business purposes.

After information is no longer required, we may securely delete or anonymise it, subject to legal retention requirements.



11. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about your personal data;

  • Request correction of inaccurate information;

  • Withdraw consent where processing is based on consent;

  • Request deletion where legally applicable;

  • Raise a grievance regarding the handling of your personal information.

To exercise applicable rights, contact us using the details below.



12. CHILDREN'S PRIVACY

Jini & Jadon products are primarily intended for adults.

We do not knowingly collect personal information from children except where necessary and legally permitted.

Where information relating to a child is processed, applicable legal requirements and parental or guardian consent requirements will be followed.



13. SOCIAL MEDIA

When you interact with Jini & Jadon through Instagram, Facebook, WhatsApp or other social media platforms, your information may also be subject to the privacy policies of those platforms.

We may receive information that you voluntarily provide through:

  • Direct messages;

  • Comments;

  • Tags;

  • Forms;

  • Campaign participation.



14. CUSTOMER PHOTOGRAPHS AND USER-GENERATED CONTENT

If you tag Jini & Jadon or share photographs featuring our products, we may request permission to repost your content.

Where permission is obtained, your content may be used on:

  • Social media;

  • Website;

  • Marketing campaigns;

  • Other brand communications.

You may withdraw future permission by contacting us, subject to practical limitations regarding content already published or legally retained.



15. DATA BREACHES

In the event of a personal data breach, Jini & Jadon will take appropriate steps to investigate, contain and address the incident and comply with applicable legal obligations regarding notification and reporting.



16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will be published on our website.

We encourage users to review the policy periodically.



17. CONTACT AND GRIEVANCE

For privacy-related questions, requests or complaints, please contact:

Privacy / Grievance Contact

Name: Aaron Mathew
Email: jiniandjadon@gmail.com
Phone: +91 9664735185
Address: EastFace Ambli, B303, 380058 Ahmedabad GJ, India.

Website: jiniandjadon.com